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Locksmith emergency - what to do if...

In any difficult situation, no matter whether you have locked yourself out or have broken the key, wait for the arrival of a locksmith. If you are not an expert in this particular profession, do not attempt do make any repairs as you might do yourself more harm than good.

  • I have locked myself out
  • The key's broken. It's impossible to insert another key into the cylinder lock
  • I have lost the keys and need to open the door
  • I want to safeguard my property with an additional lock or security set
  • I need to have my door repaired after a break-in

I have locked myself out

Do not attempt to smash or break the door open as this would cause damage to the door, doorframe and the lock latch. The locksmith will open the door in a matter of seconds without damaging it.

 

The key's broken. It's impossible to insert another key into the cylinder lock

Do attempt to remove the broken key, as this more often than not results in the key being pushed further into the cylinder lock rather than removed. A locksmith will remove the broken key in a way that allows the cylinder lock to be used later on. It may happen that the removal of the rest of the broken key will prove impossible; in that case a locksmith will open the door and replace the cylinder lock.

 

I have lost the keys and need to open the door

Prior to opening the door we require that you submit your identity card evidencing your permanent residence, or the lease contract in case of a temporary residence. If you do not have the lease contract on you, we shall open the door only in the presence of the flat owner or the police.

 

I want to safeguard my property with an additional lock or security set

In this case you want to place an order. All you have to do is phone in and arrange with us a suitable date and the type of safeguarding required by you. You will be immediately provided with information as regards the most often used types of locks as well as the prices. If you have already chosen the safeguarding equipment most suitable for you, you can place an order in the section "Order from us".

 

I need to have my door repaired after a break-in

If you ascertain that your house has been burgled, immediately call the police. The police will secure the crime scene. Then, order our service. We will perform a complete repair and/or recommend and install suitable security equipment.